Flexible Service Options

Experience the   difference

Premium Support

MooringInfo is excited to offer a very cost effective and innovative approach to support enabling the outsourcing of your administrative and support burdens allowing you to focus on what is most important - Safety and Security.

Outsourcing is a well-known concept and has been accepted and implemented by organizations across the globe for many years and has proved quite successful. Often seen as a cost-saving tactic, outsourcing allows a business to focus on its core competencies while offloading its non-core functions to organizations whose main focus is that component.

Utilizing our Premium Support you will be assigned a client manager and a team who will load and upkeep your systems based on client feedback. Your team will be the first line of support both email and telephone and promptly answer your customer’s questions or collect pertinent information that will be passed along to the appropriate department for resolution.

Your client manage will also generate invoices when designated and follow up with the collection process. Payment reports and delinquent accounts will be provided to the harbormaster for review.

Utilizing shared resources whose primary focus is customer satisfaction and prompt service across multiple municipalities creates a very cost effective solution to the high burdens of support.

Premium support is 24 x 7 and allows you to do much more with less.

Basic Support

When a fully outsources option is not desirable, we offer a paid support program with discounted Blocks of hours. This support is for the harbormaster and staff and not intended to answer support questions directly with customers. Email and phone support M-F 9am-5pm EST (excluding holidays)

Premium

Coverage 24 hours a day, 7 days per week with a shared team answering customer calls and emails to promote a high level of satisfaction.

Basic

Discounted blocks of prepaid hours to be used for harbormaster and staff to assist in supporting customer questions.

Email

Email support is available for harbormasters to answer basic support questions. Customizations or customer support is billed at an hourly rate.